Speaking To A Newbie About Blogger Support

Don't take it seriously. I took that tone (in Blogger Help Group) because so many who have done it in the past (written multiple copies of a single post, filling every category) turned out to be monsters of ego who always felt personally slighted by the lack of help. There are still some, I imagine. Others, like me, have grown weary of the Newbies who have great outrage at Blogger's lack of support. I've watched Blogger be outrageous and blog owners be furious (about being left dangling) for over five years and both are tiring. Maybe I should go be a farmer. If you're sorry about anything, you would sound like a human, not a monster of Ego, and that's a good thing. Sorry I can't give you pertinent info this time; not everything about Blogger is known to all. If it were, you'd know it already! If there were any way to write the book that I can't write, I could unquestionably fill a book with all the Blogger topics that I don't know much about!

Blogger Has N0 Email or Phone Support!

WELL, DON'T GET BROKE UP ABOUT IT!

Blogger does not provide email-based support beyond the automated messages or give out telephone numbers. Not at Blogger Help Group (BHG) or much of anywhere else. [There is a fax number at Google's page about digital copyright and infringement. I assume if you fax them about off-subject concerns that those faxes may end up in the trash.] BHG is almost exclusively a forum where people ask questions about Blogger--then other, more experienced, "amateurs" try to answer them. Though a Blogger Employee may join the forum from time to time, it is not their 24-7 job to answer questions at BHG! Like you, I wish it was, but it isn't that way. Documents and other written help already exist at Blogger Help Group, so that's in addition to asking a question and hopefully getting answers from more experienced Bloggers. But that's it, as of this date. [More below...] I won't pretend that I can make it make sense to you. The bottom line is that IT IS THEIR FOOTBALL and if we don't like it, we can leave. They are never that rude when they make statements about their policies, but that's what it boils down to. They've obviously got the money, but they don't have enough time to piddle with each and every individual blogger. On this page of Blogger Help, it says: Need to contact our support team? We provide email support for the issues listed below. While we do read each email, you'll only hear from us (generally within three business days) if we need more information to resolve your issue. The following articles will help you determine if you need to contact us: Login and Access Issues Report Abuse Bugs For all other issues, please search the Help Center or ask for help in the Help Forum. As you see, they think they DO provide email support, but since they generally won't answer your damn email, I would still say that they DO NOT. You can read another post about Blogger's support system at Nitecruzr's post on the subject

Blogs Don't Really Delete

Addendum to orignal post:

NOW THEY REALLY DON'T DELETE!

See my post NEW Undelete Button on Dashboard

Deleting blogs is a misnomer. Deleting your blog is problematic. Spam bloggers can jump on it (probably via robots) as soon as you "delete" it. Somehow Blogger's procedures allows them not only to grab your old address, but in many cases keep the content (posts) as well! Your writing then is used as "cover" or "bait" for the lazy-ass spammers; they keep your blogful of content alive, for their gain. (They may steal your content by pulling up a cached version of your blog on the web.) Even if none of that happens to you, Google caches (for instance) will not let your dead horse be buried. Cached versions linger on for long periods, so that you haven't really made it "disappear" utterly.

If I wanted to delete one of my blogs, I'd replace the content with a single dummy (aka "stub") post, one that just exists, that doesn't say much. Maybe it could say "Oink!" or some other favorite message of your own. I'd leave it like that, hoping that further Google rides across the Internet to Cache everything would then cache my dummy post.

I can't help but think Blogger may someday deal with the spammers so that Bloggers can delete without such worries. However, there is no telling how far away that is.

Never underestimate the value of contacting Blogger about such undeleted blogs. I have known them to obliterate all trace of them or to get them back for us, but it is often difficult to get their attention. Contact them at Blogger Support. Be persistent.

Write Blogger Support

Inform Blogger Support of your problem. Give as much detail as you can for them to understand. Don't waste your time cursing them. If they don't help you instantly, they may take a while to get to you, but eventually a human will reply instead of the robot.

The Main Blogger contact is Slow Poke Blogger Support.

You probably have to keep notifying them; Their first response is always an automated reply. If their first response gives you a number, reference it every time you write back!

Another line of communication is

BLOGGER HELP FORM


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